ThaiLivo | Luxury Real Estate in Thailand

1. Introduction

ThaiLivo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

Name, email address, phone number
Account credentials (username and password)
Property listing information
Payment information (processed securely through third-party payment processors)
Communication preferences
Profile information and photos

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, features used)
Location data (with your permission)
Cookies and similar tracking technologies

2.3 Information from Third Parties

Social media platforms (if you connect your account)
Payment processors
Public databases and property records

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve our services
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your inquiries and provide customer service
Send marketing communications (with your consent)
Monitor and analyze trends, usage, and activities
Detect, prevent, and address fraud and security issues
Personalize your experience on our platform
Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf (hosting, email delivery, analytics, payment processing).

4.2 Property Transactions

When you inquire about a property, we share your contact information with the property owner or agent.

4.3 Legal Requirements

When required by law, legal process, or to protect our rights and safety.

4.4 Business Transfers

In connection with a merger, acquisition, or sale of assets.

4.5 With Your Consent

When you explicitly agree to share information.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Secure data centers

6. Your Rights and Choices

You have the right to:

To exercise these rights, contact us at support@thailivo.com.

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Objection: Object to processing of your personal data
Portability: Request transfer of your data to another service
Withdraw Consent: Withdraw consent for processing at any time

7. Cookies and Tracking

We use cookies and similar technologies to:

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

Remember your preferences
Understand how you use our platform
Improve our services
Deliver targeted advertising

8. Data Retention

We retain your information for as long as necessary to:

When data is no longer needed, we securely delete or anonymize it.

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us at:

ThaiLivo Privacy Team

Email: hello@thailivo.com

Phone: +66 76 123 456

Address: 123 Beach Road, Phuket 83000, Thailand

Your Privacy Matters

We take your privacy seriously. If you have any questions or would like to exercise your rights, please don't hesitate to contact us. We're here to help.